These Terms of Service (the Terms) are a legal agreement between you and Ora Technologies (we, us, our) governing your use of Kydero: the web application at https://kydero.com, the Kydero mobile applications, public digital business card pages, and every related feature, API and service (together, the Service).
By creating an account, clicking "I agree", or using the Service, you accept these Terms and our Privacy Policy. If you are accepting on behalf of a company or other organization, you represent that you have authority to bind it, and "you" refers to that organization.
You must be at least 16 years old (or the age of digital consent where you live) to use the Service. You must provide accurate account information and keep it up to date.
You are responsible for safeguarding your credentials and for everything that happens under your account, whether or not you authorized it. Tell us immediately at the address in section 21 if you suspect unauthorized access. We may require a second sign-in factor or sign you out of all sessions when we believe an account is at risk.
The Service is organized into workspaces. A workspace is created and controlled by its owner, who may invite members and assign roles (owner, admin, member, and workspace-specific roles). Owners and admins can see and manage content inside their workspace, including tasks, CRM records, cards, chat channels and time entries created by members.
If you join a workspace owned by someone else (for example your employer), that owner is the customer for the purposes of that workspace and controls its data. Our relationship with them may be governed by a separate written agreement; where it conflicts with these Terms, that agreement prevails for that workspace.
Owners are responsible for the actions of their members, for obtaining any consents needed to upload personal data about contacts, leads and prospects, and for removing members who leave their organization.
Kydero currently operates in an open beta. Features labeled beta, preview or early access are provided as-is, may change or be withdrawn without notice, and may be less reliable than the rest of the Service.
We continuously improve the Service and may add, modify or remove features. We will give reasonable notice (by email or in-product) before removing a feature that is material to the Service, unless the change is required for security, legal or technical reasons.
The Service is currently free to use during the beta period. When we introduce paid plans, pricing and billing terms will be published at the time of purchase and will apply only to the plan you choose. We will not charge you without your express agreement.
For any future paid plan: fees are payable in advance for the billing period selected, are non-refundable except where required by law or stated in the plan terms, and exclude taxes, which you are responsible for. We may suspend a workspace whose fees are more than 30 days overdue after notice.
You must use the Service only for lawful purposes and in accordance with our Acceptable Use Policy, which forms part of these Terms. In short, you must not:
We may remove content, throttle features or suspend accounts that violate this section. Where practical we will notify you first and give you a chance to fix the problem.
You own your content. Everything you and your workspace members upload or create in the Service — tasks, documents, messages, CRM records, contacts, files, card details and uploads — is Customer Content. We claim no ownership of it.
You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display and back up Customer Content solely to provide, secure and improve the Service, to comply with law, and as otherwise permitted by our Privacy Policy. This license ends when the content is deleted from the Service and our backups, subject to section 14.
You are responsible for Customer Content: for having the rights to upload it, for its accuracy, and for keeping your own copies. We provide export tools, and you can request a data export at any time.
We do not use Customer Content to train machine-learning models for other customers, and we do not sell it.
If you send us ideas, suggestions or feedback about the Service, you agree we may use them without restriction or compensation. Feedback never includes your Customer Content.
The Service can connect to third-party products you choose, including Google (Sign in with Google, Google Calendar, Gmail through connected mailboxes), Slack, HubSpot, GitHub, Apple Sign in, Apple Wallet and Google Wallet, and the Apple App Store and Google Play. Each connection is optional and requires your authorization.
Third-party services are governed by their own terms and privacy policies. We are not responsible for their availability, accuracy or conduct, and connecting them may result in data being shared with them as described in our Privacy Policy. You can disconnect an integration from your settings at any time.
Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Digital business cards, public card pages (https://kydero.com/c/…), appointment booking and lead-capture forms are public by design: anyone with the link or QR code can view the information you place on them. Publish only information you are comfortable sharing publicly, and only about yourself or people who have agreed.
Information submitted by visitors through your card (leads, contact details, appointment requests, notes) is Customer Content controlled by your workspace. You are responsible for handling it lawfully, including honoring opt-out and deletion requests from those visitors.
We treat Customer Content and non-public information about your workspace as confidential. We access it only to provide and support the Service, to investigate abuse or security incidents, when you ask us to, or when required by law. Our staff are bound by confidentiality obligations.
How we collect and use personal data is described in our Privacy Policy and Cookie Policy. Where you are a controller of personal data processed in the Service (for example, your CRM contacts), we act as your processor and will process that data only on your documented instructions. A data processing addendum is available on request at privacy@kydero.com.
The Service, including its software, design, trademarks (including the Kydero name and logo), documentation and blog content, is owned by Ora Technologies and its licensors and is protected by intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Service as intended. All other rights are reserved.
These Terms apply for as long as you use the Service. You can stop using the Service at any time and delete your account from Settings. Workspace owners can delete a workspace, which removes its content for every member.
We may suspend or terminate your access, or a workspace, if you materially breach these Terms, if required by law, if your use creates risk to the Service or other users, or if the account has been inactive for an extended period after notice. Where reasonable we will notify you and give you an opportunity to cure the breach.
On termination your right to use the Service ends. Sections that by their nature should survive (including 6, 7, 10, 12, 15, 16, 17 and 18) survive termination.
Before and for 30 days after termination you may export your Customer Content using the in-product tools or by asking us. After that period we delete Customer Content from active systems, and it is purged from backups on their normal rotation (generally within 90 days), unless we must retain it to comply with law or resolve disputes.
Deleting your personal account removes your identity, sessions and personal data as described in the Privacy Policy. Content you created inside a workspace owned by someone else remains with that workspace, attributed to a deactivated user.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, OR THAT DATA WILL NEVER BE LOST. Some jurisdictions do not allow these exclusions, so some may not apply to you.
TO THE FULLEST EXTENT PERMITTED BY LAW, ORA TECHNOLOGIES AND ITS AFFILIATES, OFFICERS, EMPLOYEES AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS, HOWEVER CAUSED.
OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IN ANY 12-MONTH PERIOD IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THAT PERIOD AND (B) USD 100. Nothing in these Terms limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.
You will defend and indemnify Ora Technologies against claims, damages and costs (including reasonable legal fees) arising from your Customer Content, your use of the Service in violation of these Terms or the law, or your violation of a third party’s rights. We will notify you promptly of any such claim and cooperate reasonably, and you will not settle a claim in a way that admits fault on our behalf without our consent.
These Terms are governed by the laws of Nepal, without regard to conflict-of-law rules. Before starting formal proceedings, you agree to contact us and attempt in good faith to resolve the dispute informally for at least 30 days. Any dispute that cannot be resolved informally will be submitted to the competent courts of Nepal, and you consent to their jurisdiction. Nothing in this section prevents either party from seeking injunctive relief in any jurisdiction, or you from relying on mandatory consumer-protection rights where you live.
We may update these Terms from time to time. For material changes we will give at least 14 days’ notice by email or in the Service before they take effect, except where a change is needed immediately for legal or security reasons. Continued use after the effective date means you accept the updated Terms. The "Last updated" date at the top shows the current version.
Questions about these Terms: support@kydero.com. Kydero is a product of Ora Technologies.